Juanita is working in Operations at Shield GEO. She has over 20 years of experience in administration management. She has previously worked in corporate roles within marketing and event management, including managing a global user group within an international software company while running some of the largest business events in South Africa.
Only recently has she started in global payments, however, it has translated well with what she has done in the past. Juanita always worked in a global corporate organization managing and streamlining processes and, completing international administration tasks, and organizing events. She continues to enjoy working with people of various cultural backgrounds as it makes work more interesting and fulfilling for her.
For Juanita, empathy is a key factor in her interactions with each client. She looks at individual situations by putting herself into her client’s shoes, listening to their needs, and being solution-focused. Interpersonal skills help her understand her client’s requests and offer a higher level of customer service to ensure a successful outcome.
Outside of work, she enjoys traveling, meeting new people, and understanding different cultures. Juanita also enjoys playing backgammon, reading, and working on crossword puzzles. She also loves the snow, enjoys skiing and having some après–ski.
Her favorite quote is, “Life isn’t about waiting for the storm to pass, it’s about learning to dance in the rain”.